Key Performance Indicators

“If we don’t change direction soon, we’ll end up where we’re going.”
~ Professor Irwin Corey

Using Key Performance Indicators is the only method that you can use if you want to manage safety like you manage productivity and quality. Improved performance outcomes starts with focus on the right performance objectives. What is “top of mind” in your organization? What markers along the way will you use to arrive at your desired “end state” conditions?

With SafePath, you can assess the current state of workplace performance systems and benchmark against desired performance goals.

Managing to the right KPIs — Finally you can:
  1. Provide a means for continuous improvement of site safety performance
  2. Effectively and efficiently gather the data needed to drive continuous improvement
  3. Determine:

         • What to measure
         • Why
         • How the info will be used

  4. Provide a link between reward systems and the performance management system
  5. Facilitate information sharing
  6. Expedite knowledge transfer – including “tacit” knowledge based on years of experience and training.
  7. Support services, service levels and availability, quality of service guarantees.
Which indicators do you use? Leading? Lagging? Why?

We’ve all heard it – “What gets measured gets managed” – yet in most companies, monthly measurements stop just short of line manager and site management safety accountability. Site-level performance indicators abound (see sample list below). The SafePath approach expands this process-centric focus (Plan, Do, Check, Act) by adding a human-centered focus to the mix.

Key Performance Indicators for the “People” side of the safety performance equation means selecting KPIs for the individual performers whose day-to-day decisions and actions impact performance outcomes. As business process participants, KPIs for managers and leaders extends the reach of your safety management initiative.

The people side of performance (Should, Can, Will, Did) brings the commitment and visibility of managers up front and center. Manager-specific KPIs can be managed simply and powerfully by collecting measurements of only the activities that actually “move the needle” while presenting information visually with performance thresholds in plain sight.

SafePath’s approach is to use between 5 and 7 monthly indicators applied across your site as well as to each line manager, line supervisor and plant executives. Progress is amplified when performance results are published on public websites so all line workers can see exactly how important safety performance is to their manager.

Here are some example Process-centric Leading Indicators:
Common Lagging Indicators
Which type do you feel are going to produce you results?